M-1003 Chapter 7 Nonconformance Reporting
The objective of nonconformance reporting is to document and provide traceability of an M-1003 covered material or service failure or the failure of a material described in the Manual of Standards and Recommended Practices. Also, it is to document the material’s disposition, the corrective action taken to ensure that the cause of the failure is eliminated, and the follow-up initiated to ensure that the corrective action is effective and permanent.
The Quality Assurance Nonconformance Report Form (QA-7.1), the Quality Assurance Nonconformance Response Form (QA-7.2), and the Quality Assurance Nonconformance Response Evaluation Form (QA-7.3) (AAR Web-based reporting at http://aar.iirx.net), must be used by railroads, private car owners, car builders, shippers, and companies authorized to do manufacturing, modifying, requalifying, repairing, reconditioning, or remanufacturing of a material or service described in the AAR’s Manual of Standards and Recommended Practices.
The goal of this page is to provide information on how to submit QA-7.1, QA-7.2, and QA-7.3 forms using the online AAR nonconformance website. For guidance on other topics, please see the Frequently Asked Questions Page.
Figure 7.1 from M-1003 shows a process map for Chapter 7 nonconformance reporting.
All M-1003-certified facilities must meet the requirements of M-1003, Chapter 7. One of these requirements is to submit all nonconformance reports online at http://aar.iirx.net. As such, a working knowledge of the online nonconformance reporting system is vital. After creating a user account and logging in, all nonconformance reporting is handled through the “Commodity Compliance” tab.
When referring to Chapter 7 requirements, there are two important definitions to keep in mind:
Initiator – The company or organization that identifies and reports the failed material, product, or service. This can be both certified, and non-certified facilities.
Contractor – An M-1003-certified manufacturer, supplier, or reconditioner that provides a nonconforming material, product, or service and is responsible for responding to the QA-7.1.
Here are the basic steps in the Chapter 7 nonconformance reporting process:
Important note: After the QA-7.1 is submitted, the contractor and initiator can upload any supplemental documentation or photos as required, using the “Attachments, Pictures, Reports” tab within the report.